Privacy Policy

Last Updated: April 18, 2025

Effective Date: Mar 15, 2025

Pet Toy Barn (“Pet Toy Barn,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, pettoybarn.com, or interact with us online.

1. Information We Collect

We may collect information from and about you, including:

  • Personal Information such as your name, billing and shipping address, phone number, email address, and payment details.
  • Account Information if you create an account with us, including username and password.
  • Order and Purchase Information related to the products and services you buy from us.
  • Device and Usage Information such as IP address, browser type, browsing activity, and device identifiers, collected automatically through cookies and similar technologies.
  • Communication Information when you contact us, including emails, chats, or phone call recordings.
  • Marketing Preferences if you opt-in to receive promotional communications.

2. How We Collect Information

We collect information in a variety of ways, including:

  • Directly from you when you create an account, place an order, sign up for marketing communications, participate in promotions, or contact us.
  • Automatically through technology like cookies, pixels, and analytics tools as you interact with our website.
  • From third-party sources such as payment processors, advertising networks, or service providers.

3. How We Use Information

We use the information we collect to:

  • Process and fulfill your orders.
  • Manage your account and provide customer service.
  • Communicate with you about orders, account updates, and marketing (if you opt-in).
  • Personalize your online experience.
  • Improve our website, products, and services.
  • Detect and prevent fraudulent transactions or activities.
  • Comply with applicable laws and regulations.

4. How We Share Information

We may share your information with:

  • Service Providers who help us fulfill orders, deliver products, process payments, host our website, or provide analytics and marketing services.
  • Third-Party Advertising Partners if you have consented to receive targeted advertising.
  • Law Enforcement or Regulatory Authorities if required to comply with the law or protect our legal rights.
  • Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We and our partners use cookies, web beacons, and similar technologies to collect data about your browsing behavior. Cookies allow us to:

  • Keep your shopping cart active.
  • Understand how users navigate our website.
  • Improve our site functionality and user experience.
  • Deliver relevant advertisements based on your browsing behavior.

You can manage cookie preferences through your browser settings, but disabling cookies may impact your experience on our website.

For more details, please see our Cookie Policy (coming soon).

6. Your Privacy Rights

Depending on where you reside, you may have rights under applicable privacy laws, such as:

  • The right to access the personal information we hold about you.
  • The right to correct inaccurate personal information.
  • The right to request deletion of your personal information.
  • The right to opt-out of marketing communications at any time.
  • The right to opt-out of the sale or sharing of personal information (note: we do not sell your information).

To exercise your rights, please contact us at paws@pettoybarn.com.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA).

7. Security of Your Information

We implement industry-standard security measures to protect your personal information. While we strive to protect your data, no method of transmission over the Internet is 100% secure. We encourage you to use caution when sharing sensitive information online.

8. Retention of Personal Information

We retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

9. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 16 without verified parental consent, we will delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting an updated version on our website and updating the Effective Date above.

Your continued use of our website following any updates constitutes acceptance of the new Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Pet Toy Barn
9800 SW Beaverton Hillsdale Hwy, Suite 100
Beaverton, OR 97005
Email: paws@pettoybarn.com
Phone: (503) 608-7910