Frequently Asked Questions

Welcome to Pet Toy Barn's FAQ page! We're here to assist you with any questions you might have. If you need further assistance, feel free to reach out to us at paws@pettoybarn.com or call us at (503) 608-7910, Monday through Friday, 9 AM – 5 PM PST.

1. Orders & Payments

Q: What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available at checkout.

Q: Can I modify or cancel my order after placing it?
Orders are processed promptly to ensure quick delivery. If you need to make changes, please contact us immediately at paws@pettoybarn.com. We'll do our best to accommodate your request.

2. Shipping

Q: What are your shipping rates and delivery times?
We offer a flat shipping fee of $6.99 on all U.S. orders. Enjoy free ground shipping on orders over $49. Orders are typically processed within 1–2 business days and delivered within 7–10 business days, depending on your location.

Q: Do you ship internationally?
Currently, we ship exclusively within the United States. We hope to expand our shipping options in the future.

3. Returns & Refunds

Q: What is your return policy?
We offer a 30-Day Money Back Guarantee on eligible products. Items must be unused, in original condition, and in their original packaging. Returns are subject to a $9.99 restocking fee, and customers are responsible for return shipping costs.

Q: How do I initiate a return?
To start a return, contact us at paws@pettoybarn.com with your order number and the item(s) you wish to return. We'll provide you with return instructions and authorization.

Q: What items are non-returnable?

The following items are final sale and cannot be returned:

  • Gift cards
  • Clearance or final sale items
  • Personalized or custom-made items

4. Product Guarantee

Q: Do you offer a product guarantee?
Yes! We stand behind our products with a 30-Day Money Back Guarantee. If you're not completely satisfied, you may return eligible items within 30 days of delivery.

Q: What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 7 days of delivery at paws@pettoybarn.com with photos and a description of the issue. We'll work with you to provide a replacement or a refund at no additional cost.

5. Privacy & Data

Q: How do you handle my personal information?
We value your privacy. We collect personal information to enhance your shopping experience and may share it with third parties for targeted advertising. You have the right to opt out of such sharing. 

Q: How can I opt out of data sharing?
To opt out of data sharing, please visit our Do Not Sell or Share My Personal Information page and follow the instructions provided. 

6. Contact Us

Q: How can I reach customer service?
You can contact us via email at paws@pettoybarn.com or call us at (503) 608-7910. Our operating hours are Monday through Friday, 9 AM – 5 PM PST.

For more detailed information, please refer to our Shipping, Returns Policy, Guarantee, and Privacy Policy pages.

Thank you for choosing Pet Toys Barn!